Musing gently about improvisation, permission and forgiveness

Via Scoop.itdigital culture
You can come up with rules for how people should do things, and come up with tables of authorities and permissions and what-have-you. Much of the time, all you’ve done is lay out a rulebase that can be automated. And perhaps should be automated. But maybe it’s too late for that. Today, we’re seeing a shift from process to pattern, a shift from rule to principle, a shift from hierarchical to networked, a shift from centralised to edge-based. No more repeatable processes. Values-based activity. With domain experts dotted throughout the organisation, engaging with customers who expect the people they’re dealing with to be empowered to deal.