Musing gently about improvisation, permission and forgiveness
Via Scoop.it – digital culture
You can come up with rules for how people should do things, and come up with tables of authorities and permissions and what-have-you. Much of the time, all you’ve done is lay out a rulebase that can be automated. And perhaps should be automated. But maybe it’s too late for that. Today, we’re seeing a shift from process to pattern, a shift from rule to principle, a shift from hierarchical to networked, a shift from centralised to edge-based. No more repeatable processes. Values-based activity. With domain experts dotted throughout the organisation, engaging with customers who expect the people they’re dealing with to be empowered to deal.